E-Readers
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Answered in 5 minutes by:
12/23/2016
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 84,751
Experience: Avid repairer and trouble shooter of E-Readers
VerifiedThank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and access the store
Let me know the results please
Thank you
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