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Cris, Technician
Category: E-Readers
Satisfied Customers: 6367
Experience:  A technician which covers all grounds including E-Readers.
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I bought a new kindle fire. It has the wrong email. how do I

Customer Question

I bought a new kindle fire. It has the wrong email. how do I reset it?
JA: What's the make/model of your device? How old is it?
Customer: I can't find the make/model on the box
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just got it today. I was going through the setup. My wife also has a kindle fire that she has had for some time. It somehow picked up her email settings
JA: Anything else you want the eReader expert to know before I connect you?
Customer: How do I restart the setup process?
Submitted: 8 months ago.
Category: E-Readers
Expert:  Cris replied 8 months ago.

Hi, thanks for using I am Cris and will be glad to assist you.

To Deregister your device do the following:

  • From your device: Swipe down from the top of the screen and then tap Settings.
  • Tap My Account. Tap Deregister.

Let me know if you have any further questions. Please take the time to rate my service and submit at the top.