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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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No 3g connect on kindle, paperwhite DSN: G090G1056386025X,

Customer Question

no 3g connect on kindle
JA: What's the make/model of your device? How old is it?
Customer: paperwhite DSN: G090G1056386025X
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just opened it and charged it
JA: Anything else you want the eReader expert to know before I connect you?
Customer: just how to connect to 3g network because we don't have a home wifi
Submitted: 10 months ago.
Category: E-Readers
Expert:  GeekGal replied 10 months ago.

Hi there. My name is*****'d be happy to hep you with this. Please give me just a moment to check the specs of your device.

Expert:  GeekGal replied 10 months ago.

Thank you for your patience. Although most Kindle Paperwhites are wifi only, certain models do have 3G. Please click the link below to access the user manual for the Kindle Paperwhite 3G. Do you see the symbol at the top of Page 11 on your Kindle indicating that it is connected to 3G?

https://kindle.s3.amazonaws.com/UserGuide/Paperwhite_V2/Kindle_Paperwhite_V2_UserGuide_US.pdf

Expert:  GeekGal replied 10 months ago.

Did you purchase your Kindle 3G from a wireless carrier or directly from Amazon? Has it been activated with a wireless carrier?