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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of E-Readers
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Just got a Nook Glowlight.. am showing "authentication

Customer Question

Just got a Nook Glowlight.. am showing "authentication problem"/ I have rebooted everything... my modem, my router and my Nook.. no joy
JA: What's the make/model of your device? How old is it?
Customer: Just bought it today.. Glowlight olus plus
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This has been going on since this evening once the charge was complete. I attempted to get this going and it was no go. As I said, I have rebooted the Nook, my router and my modem.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: not that I can think of
Submitted: 7 months ago.
Category: E-Readers
Expert:  Richard replied 7 months ago.

Hi there and welcome

This is an issue with your wireless network password.

Do you have a windows computer connected to the wireless network as we can get the correct password ***** this.

Please let me know

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