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Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have not used my kindle for a while as when I last did and

Customer Question

I have not used my kindle for a while as when I last did and was half way through the book I had purchased, it suddenly disappeared from my screen. I could not find it in the book list so I don't know what happened. Perhaps my Kindle is full but why did it send the book to me. I would be glad of your help.
JA: What's the make/model of your device? How old is it?
Customer: On the back it says FCCEXNOM. I don't know if that helps. I think I have had it for 3 or 4 years.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This is the first time it has happened. No trouble shooting has been tried.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No.
Submitted: 7 months ago.
Category: E-Readers
Expert:  Randy Boman replied 7 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

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You can reply to me here by typing in the box below please.