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Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Engineer
Category: E-Readers
Satisfied Customers: 11819
Experience:  25+ Years Experience in Computers and Electronics. E-Reader Expert.
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Not able to get my book. Please send a phone number, I need

Customer Question

Not able to get my book. Please send a phone number
JA: How old is the phone?
Customer: I need to be in phone contact with you
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It is my wifes kindle. The trouble just started. I am not familar with the kindle.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I will have him talk to my wife, Thanks
Submitted: 9 months ago.
Category: E-Readers
Expert:  Michael Hannigan replied 9 months ago.

Hello. My name is Michael. I can help you with your question.

If you've already tried troubleshooting, you can reset the Kindle and go through the setup, using the Amazon account you used to purchase the books, as the login when prompted.

  1. Make sure the Kindle is turned ON. ...
  2. Press the Power button for at least 20 seconds. ...
  3. Wait for it to reboot – wait a minute or two. ...
  4. Your kindle should be back to a responsive state.
  5. You will have to go through the setup again and then synchronize to put your e-books and other data back on the device.