E-Readers

Ask an E-Readers Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

E-Readers

I moved recently and I can't remember my password for my

Customer Question
I moved recently and I...
I moved recently and I can't remember my password ***** my Nook. Is there some way I can change it to a new one?
JA: What's the make/model of your device? How old is it?
Customer: software version 2.2.1
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Model # BNTV400
JA: Anything else you want the eReader expert to know before I connect you?
Customer: It asked me for my password ***** it was just today I started with this problem.
Submitted: 1 year ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 6 minutes by:
12/2/2016
Electronics Technician: Richard, Customer Service replied 1 year ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 40,992
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Hi there and welcome

You will need to do a full reset of the Nook, it will wipe all data and return it to new, but this cannot be avoided sorry, it is the whole reason for the lock.

To do the reset

1. Ensure your NOOKcolor is powered off; to do so, depress the power button for 5 seconds. Your LCD screen should turn off

2.With your NOOKcolor powered off, Hold the Home Key (NOOK “n,” logo below the LCD), while simultaneously depressing the Power Button for up to 25 seconds.

3. Your NOOKcolor will begin the start up process, Do NOT let go until a confirmation window appears asking if you would like to, “Factory Reset Your Device?” This will De-Register as well as erase all content and information on your NOOKcolor (Including the 4 Digit Pass-code

4. Depress the Home Key to continue with the Factory Reset

5. Depress the Home Key again to Confirm

6. Your device will now begin the clearing process. Upon completion you will regain access to your NOOKcolor however all account and personal information (email, contacts, pass-code, credit card, etc..) will be deleted from your device. You will then be able to Re-Register your NOOKcolor and start anew

Let me know how you go please

Ask Your Own E-Readers Question
Customer reply replied 1 year ago
I followed the directions but it did not clear the old password.
Electronics Technician: Richard, Customer Service replied 1 year ago

you were able to select the option to do Factory Reset?

Ask Your Own E-Readers Question
Electronics Technician: Richard, Customer Service replied 1 year ago

ok, this would clear the passcode.

What text do you see now on the screen?

Ask Your Own E-Readers Question
Customer reply replied 1 year ago
It is still saying that the wrong password ***** ***** my wifi system
Electronics Technician: Richard, Customer Service replied 1 year ago

ok, thats your wifi password, this is different.

Do you have a windows computer already connected to your wifi network?

Ask Your Own E-Readers Question
Customer reply replied 1 year ago
there is a windows computer connected to my wifi. I don't have the directions on how to set up my NOOK as I lost them in the move also,
Electronics Technician: Richard, Customer Service replied 1 year ago

Thanks

We can get the password ***** this.

Press the windows key + R and type in

ncpa.cpl

Press enter

Right click on the wireless connection and click on Status

Then click on wireless properties

Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use

Let me know how you go please

Ask Your Own E-Readers Question
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 40,992
40,992 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I am trying to change my account settings as it still has
I am trying to change my account settings as it still has the old credit card details. I am having a lot of difficulty, my password ***** code are not being recognized. … read more
Richard
Richard
Customer Service
40,992 satisfied customers
Trying to figure out how to open a Twitter account on my
Trying to figure out how to open a Twitter account on my tablet … read more
Richard
Richard
Customer Service
40,992 satisfied customers
This is my 3rd Kindle and never had this problem. When I buy
This is my 3rd Kindle and never had this problem. When I buy a book I get the Sample of 100 pages or so. And then I can't continue. Most annoying. I have 4 1/4 books. (I thought another book would not… read more
Richard
Richard
Customer Service
40,992 satisfied customers
Nook reads read forever your nook is starting up but I can't
Nook reads read forever your nook is starting up but I can't get it to come on … read more
Richard
Richard
Customer Service
40,992 satisfied customers
I am unable to purchase books. Where do I find that. Tried
tried resetting the reader and have tried for about 2 weeks … read more
Richard
Richard
Customer Service
40,992 satisfied customers
I am currently reading a three book series. When I returned
I am currently reading a three book series. When I returned to resume reading I couldn't open the book. I have a kindle fire hd. How can I get my kindle to return to where I left off? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
447 satisfied customers
I have a kindle paper. I do not know how to download library
I have a kindle paper white. I do not know how to download library books. Can you help me? Pat … read more
Richard
Richard
Customer Service
40,992 satisfied customers
I cannot get connected to wireless. when i first got my
i cannot get connected to wireless. when i first got my paperwhite kindle i was on wireless now my reader says i am not connected. I tried to get on wireless but apparently I don't know how. Alice … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
141 satisfied customers
It's a paperwhite kindle and will not turn off. Just started
the on-off button at the bottom doesn't do anything… read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
It fell in the tu. I wioed all the water off. What do i do
It fell in the tu. I wioed all the water off. What do i do now? … read more
Dan T.
Dan T.
Master Technician
Associate Degree
140 satisfied customers
I downloaded a book on my nook and I would love to read it
I downloaded a book on my nook and I would love to read it on my computer. Can I do that? Judith … read more
Dan T.
Dan T.
Master Technician
Associate Degree
140 satisfied customers
I just bought a new kindle because I left my old one
I just bought a new kindle because I left my old one somewhere in Costa Rica about two weeks ago. I do not know my old password ***** goes with my email address of: ***@******.*** so I do not know how… read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
Need help to set up my echo Amazon gift? Alexa Amazon 2nd
A big nothing because I am old and do not know how to set it up?. … read more
Harry
Harry
514 satisfied customers
I cannot connect - States "Incorrect password". I am away
I cannot connect - States "Incorrect password". I am away from normal residence . Would that be a factor ? … read more
Harry
Harry
514 satisfied customers
I purchased M.Novenson's Christ Among the Messiahs it is in
I purchased M.Novenson's Christ Among the Messiahs it is in my library on my lap top (this device) but it will not down load!!!!! … read more
Richard
Richard
Customer Service
40,992 satisfied customers
Well, first my e-reader seems to have sort of just up and
Well, first my e-reader seems to have sort of just up and died on me.... I don't believe it's likely that whatever happened is fixable, so I plan to purchase a new one. HOWEVER-- this is where my *rea… read more
Richard
Richard
Customer Service
40,992 satisfied customers
Well, in a nutshell, it seems my Ipad, Phone and Kindle are
Well, in a nutshell, it seems my Ipad, Phone and Kindle are synchronized or at least purchses don't show up on the Pad or IPhone. Thanks … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I can't get it to charge. Critical battery shows. When I
I can't get it to charge. Critical battery shows. When I plug it in, it will get 1% and come on but will not charge past that … read more
Richard
Richard
Customer Service
40,992 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x