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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Just received my kindle and it keeps asking for my password.

Customer Question

Just received my kindle and it keeps asking for my password. All I can remember is my amazon password
JA: What's the make/model of your device? How old is it?
Customer: Just got it today Kindle 8th generation.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just received it today and I can not get pass the opening. It keeps asking for my password ***** will not accept what I enter.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: This is my third Kindle and have never had this much trouble. It has been several years since I bought my first one and have never changed my password. What is wrong? It also does not have a light. How am I suppose to read it?
Submitted: 10 months ago.
Category: E-Readers
Expert:  Randy Boman replied 10 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

That sounds like it is asking for your wifi password.

Do you know the password ***** connect devices to your home wifi network?

You can reply to me here by typing in the box below please.