How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: E-Readers
Satisfied Customers: 17391
Experience:  Over 16 years experience installing and repairing electronics.
Type Your E-Readers Question Here...
Pete is online now
A new question is answered every 9 seconds

I am unable to download books. "Application Error" comes up,

Customer Question

Hi, I am unable to download books. "Application Error" comes up
JA: What's the make/model of your device? How old is it?
Customer: 4th generation - about 4 year sold old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Its very recent (about 3 weeks). I thought it might be a software issue so checked that I had downloaded the recent update. I see it on my device but the progress bar shows that it has downloaded but nit actually 'run'.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I don't think so
Submitted: 8 months ago.
Category: E-Readers
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

First, let's start with hard reset:

Press and hold the power button on your Kindle for a minimum of 30 seconds.

This will force the device to do a hard reset.

It may take a while and you may see the Kindle logo for several minutes but give it time and let me know if that sorts it out.

Happy Holidays!
Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.

Related E-Readers Questions