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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have a nook but am reading on a surface pro 2 using the

Customer Question

i have a nook but am reading on a surface pro 2 using the nook app. i bought 3 books a week or so ago and started 2 on the nook. on the pro, i cant get them to open . i closed the app & i archived and unarchived a couple of times -didnt work. help
JA: What's the make/model of your device? How old is it?
Customer: the surface pro 2 is about 3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: two days
JA: Anything else you want the eReader expert to know before I connect you?
Customer: i am away from home but tried to download the book before i left. i also have tried while here.
Submitted: 11 months ago.
Category: E-Readers
Expert:  Randy Boman replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Are you signed in with the same B&N account on both devices?

You can reply to me here by typing in the box below please.