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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My nook is frozen, I bought it Monday it is the basic nook

Customer Question

my nook is frozen
JA: What's the make/model of your device? How old is it?
Customer: I bought it Monday it is the basic nook reader
JA: How long has this been going on? What troubleshooting have you tried?
Customer: worked fine last night, today I tried turning it on and saw a message screen overlaying the screen that tells me the nook is off.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: E-Readers
Expert:  GeekGal replied 11 months ago.

Hi there. My name is***** would be my pleasure to help you with this. The first thing that we need to do is make sure that the device is charged. Please plug it in for at least 15 minutes, and then try to power it on. If it will not turn after that please let me know and I will walk you through the process of resetting it back to factory settings.