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I ordered Kindle book A Fall of Marigolds, a few days ago. I

Customer Question
I ordered Kindle book A...
I ordered Kindle book A Fall of Marigolds, a few days ago. I cannot find it on my Kindle
JA: What's the make/model of your device? How old is it?
Customer: it is Helen Kurzban 3rd Kindle.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The last book I had was Cold Cold Heart. This book is not on the Kindle
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 1 year ago.Category: E-Readers
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Answered in 1 minute by:
11/22/2016
Electronics Technician: Randy Boman, Technician replied 1 year ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,110
Experience: E-Reader Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

You can reply to me here by typing in the box below please.

Try these steps please. This may be caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release. Then check for the book.

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Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
140 Satisfied Customers
Experience: DoD master electronics technician

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