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Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, e-readers, and printers. It would be my pleasure to assist you with this. I believe that the best thing to do under the circumstances is to reset your Nook to factory. You should be able to access all of your previous Nook purchases from www.barnesandnoble.com by logging in with your email address and password. You can download the Nook reader APP to your PC or ipad, and read your books on other devices. Also after we have reset it to factory, if you set it back up with the email address and password ***** with your Barnes and Noble account, you will be able to re-download them to your Nook.
Please Note: A factory reset will deregister your device, removing all digital books and files, including side-loaded content. The titles you have purchased will remain in your account. It is recommended that all side-loaded content you wish to save is backed up to an SD card or computer before proceeding.
To Factory Reset Your Nook please do the following:
Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? You can give your rating by selecting the stars located on the top right of the question page. I'd really appreciate it! Without a positive rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.