How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cris Your Own Question
Cris, Technician
Category: E-Readers
Satisfied Customers: 6372
Experience:  A technician which covers all grounds including E-Readers.
Type Your E-Readers Question Here...
Cris is online now
A new question is answered every 9 seconds

I have ordered/paid for six books for my Kindle which I have

Customer Question

I have ordered/paid for six books for my Kindle which I have nhot receiceved.?
JA: What confuses you?
Customer: Not receiving the books ---
JA: What's the make/model of your device? How old is it?
Customer: three years plus old model is paperlight
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Have been trying to get reselvoed for two months
JA: Anything else you want the eReader expert to know before I connect you?
Submitted: 10 months ago.
Category: E-Readers
Expert:  Cris replied 10 months ago.

Hi, thanks for using I am Cris and will be glad to assist you.

This appears to be a glitch within the software and can be resolved. Press and hold the power button for 20 seconds for the device to shut off then turn it back. Wait for the device to fully boot up and restore connections. Check to see if the books have now downloaded.

Let me know the outcome, reply back to me if the solution does not work. If it does please rate my service at the top and submit.