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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have had to create a new Amazon account for my kindle

Customer Question

I have had to create a new Amazon account for my kindle because of account issues. Could you please help me to be able to transfer the books I have purchased today to my existing kindle.
JA: What's the make/model of your device? How old is it?
Customer: It an amazon kindle about five years old C E 0700
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I've been trying for twelve months to purchase books from amazon - today I finally spokew to someone who could fix it for me - however that involved creating a new account - I haven't tried anything yet
JA: Anything else you want the ereader expert to know before I connect you?
Customer: just how to get the books to my kindle - I used to connect my kindle to my laptop but I can't see that the books are on my computer - amazon tell me I have purchased them
Submitted: 8 months ago.
Category: E-Readers
Expert:  Richard replied 8 months ago.

Hi there and welcome

In order to do this you need to regain access to your original account as all your books are linked to this.

What is the issue you are having, accessing this account?