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Ask Cris Your Own Question
Cris, Technician
Category: E-Readers
Satisfied Customers: 6366
Experience:  A technician which covers all grounds including E-Readers.
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I don't know if I am contacting the right person but, if

Customer Question

I don't know if I am contacting the right person but, if not, maybe you can direct me. I have two books that are stuck downloading and cannot delete them.
JA: What's the make/model of your device? How old is it?
Customer: I don't know . It is one of the earlier generations.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: one book has been stuck for around a year and the other one a few days. I really haven't tried anything cause I don't know a lot about the Kindle. I just use mine for books and nothing else.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I don't think so. Thank you.
Submitted: 8 months ago.
Category: E-Readers
Expert:  Cris replied 8 months ago.

Hi, thanks for using I am Cris.

Can you tell me what device you have? Is it a Kindle?

Customer: replied 8 months ago.
Customer: replied 8 months ago.
These are library books. I just realized this. I can take my Kindle to the library and someone there csn clear it. I have done that before. Thanks
Expert:  Cris replied 8 months ago.

You restart your device by pressing and holding the power button/switch for 20 seconds. Then turn it back on, if the books are stuck they will they delete.

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