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Steve G.
Steve G., Engineer
Category: E-Readers
Satisfied Customers: 17986
Experience:  Vice President of an Electronics Repair Company
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All of my e-books have disappeared from my e-reader.

Customer Question

All of my e-books have disappeared from my e-reader. Furthermore, I have forgotten my password ***** cannot use my Fire.
JA: What's the make/model of your device? How old is it?
Customer: One is a Kindle DX and I've had it for years at least 7 or 8 and the other is a Fire and I just bought that last year.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: You've hit the button on the hear. I don't know how to troubleshoot.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Does the age of the device account for anything.
Submitted: 8 months ago.
Category: E-Readers
Expert:  Steve G. replied 8 months ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Ok. On your computer go to and click on the blue link that says "Forgot Your Password". You will be emailed information on resetting your password ***** that you can then log in again.

Give that a try and let me know if you get stuck.

I'll be here.