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MD.SADIQUE
MD.SADIQUE, Engineer
Category: E-Readers
Satisfied Customers: 3302
Experience:  Electronics engineer,2yrs+exp as circuit analyst.
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Can my kindle be repaired? The top third is blank. Don't

Customer Question

Can my kindle be repaired? The top third is blank.
JA: What's the make/model of your device? How old is it?
Customer: Don't know what model. Probably 7 years old,can't remember exactly
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About a week. I followed help and held start slide for 40 seconds etc
JA: Anything else you want the ereader expert to know before I connect you?
Customer: can it be fixed?
Submitted: 8 months ago.
Category: E-Readers
Expert:  MD.SADIQUE replied 8 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  MD.SADIQUE replied 8 months ago.

It verifies that kindle's display has gone bad and the only option left is to replace the display for that you have to send it to Amazon because amazon directly supports and services the Kindle. You'll need to call them, and obtain an RA# ***** sending it. In some cases, Amazon will not repair the Kindle and instead will offer a refurbished one at a lesser cost. Here is the link for Kindle Service and Warranty information along with their phone number.

http://www.amazon.com/gp/help/customer/display.html/ref=hp_kland_faq_warserv?nodeId=200144510&/lwarranty

You can also contact kindle support at

United States: 1-***-***-****

Outside the United States: 1-***-***-****

Expert:  MD.SADIQUE replied 8 months ago.

Is there anything else I can help you with?
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Thank you for using JustAnswer; it's been my pleasure to serve you today. We'll hope to see you again in the future; between now and then, I wish you a pleasant day and a quick solution to this problem.