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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have my own wi-fi setup, but the old kindle will not log

Customer Question

I have my own wi-fi setup, but the old kindle will not log onto it. No problem with the new kindle.
JA: What's the make/model of your device? How old is it?
Customer: where do I find that inifo?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It used to work at the library wi-fi, but now it doesn't work from eiither wifi.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Cannt think of anything
Submitted: 11 months ago.
Category: E-Readers
Expert:  GeekGal replied 11 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this.

Expert:  GeekGal replied 11 months ago.

There was a mandatory update last spring for all Kindles. Without that update, older Kindles will no longer connect to the internet. Fortunately, you can manually install the update by using the cable that came with your Kindle to connect to your computer. Please click the link below for detailed instructions:

After you have successfully installed the update, your Kindle should connect to wifi properly. Please give this a try and let me know the results.