How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask GeekGal Your Own Question
GeekGal
GeekGal, Electronics Support Tech
Category: E-Readers
Satisfied Customers: 1379
Experience:  MIS degree and 15+ years experience supporting electronics of all kinds
76665483
Type Your E-Readers Question Here...
GeekGal is online now
A new question is answered every 9 seconds

My nook won't turn on it just sits with the U shape on it

Customer Question

My nook won't turn on it just sits with the U shape on it and 99% but now this morning it is just black and won't turn on at all.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: it is a nook reader the large one and I don't know what it is called. We just moved a couple of months ago and I don't know where the papers or books are.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I noticed it Monday and I hadn't looked at it for maybe a month. But it had been plugged in during this time.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I don't think so.
Submitted: 11 months ago.
Category: E-Readers
Expert:  GeekGal replied 11 months ago.

Hello! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. This problem and many others are often the result of a "glitch" in the software. Luckily, it is easily fixed. Please give me just a moment to research and try to figur out exactly which Nook you have so I can provide the proper instructions. If you see any type of serial number of model number on the back of the Nook, please let me know, as that would help tremendously.

Expert:  GeekGal replied 11 months ago.

Listed below is generic information for troubleshooting and resetting your Nook. This will work on most models.

Your Nook is likely rarely shut down, as just pressing the power the button puts the Nook into sleep mode. However, if you press and hold the power button for 5-10 seconds, your Nook should will pop up a box asking if you want to turn it completely off. If you tap 'Yes', it will fully turn off. Wait a minute or two and then try to turn it back on.

If it still won't turn on, we will need to do a factory reset. A factory reset will de-register your device, removing all digital books and files, including side-loaded content. The titles you have purchased will remain in your account.

NOTE: It is recommended that all side-loaded content you wish to save is backed up to an SD card or computer before proceeding.

To Hard Reset your Nook, complete the following:

  1. Confirm the device is powered off.
  2. Hold the Power and Home key simultaneously.
  3. Release the Power and Home key once the NOOK logo appears. A Factory Reset prompt will appear.
  4. To continue, press the Home key.
  5. To exit, press the Power key.

Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? You can give your rating by selecting the stars located on the top right of the question page. I'd really appreciate it! If this doesn't solve the problem be sure to let me know so we can continue troubleshooting. I'll need to ask a few questions in order to determine the exact model of your Nook.