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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Oh yes please. when i first got my kindle about two years

Customer Question

Oh yes please. when i first got my kindle about two years ago my granddaughter set it up in my husbands name, ***** *****. My name is ***** *****, i am the wife that reads and pays for the books he cannot read he is sick with parkinson disease. how can i can my email address and password? Also way back this summer i paid in advance for David Baldaci book oh the new one that just came out and i read the previews but then i could get no further. i updated my credit card, and everything what in the world can be done to correct this?
JA: What's the make/model of your device? How old is it?
Customer: my kindle is a kindle fire and about two years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: no its alright you cannot help me. its amazon, i paid them for a book can now i cannot read it and they keep sending me back to you.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: E-Readers
Expert:  Richard replied 11 months ago.

Hi there and welcome

What exactly happens when you try to read a book?

Please let me know