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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I don't know what ( if there is) the parental Control

Customer Question

I don't know what ( if there is) the parental Control Password *****
JA: What's the make/model of your device? How old is it?
Customer: I'll need help with that. It was a gift about 2 years ago...I'm quite a bit older than this 'new' stuff. My daughter gave it to me but we neither one remember setting up any control PW.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just the last couple days, I see the Facebook Messenger app is available but unable to download it w/o the PS.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: That is my issue just now ;-)
Submitted: 8 months ago.
Category: E-Readers
Expert:  Lorenz Vauck replied 8 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

Can you please let me know what your operating system is, is it Windows? If you are unsure, please go to and tell me what it displays to you there.

Thanks for your patience and best regards,

Lorenz Vauck

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