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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of E-Readers
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I CANNOT GET MY HISTORY TO DELETE..MORE TIMES THAN ARE

Customer Question

I CANNOT GET MY HISTORY TO DELETE..MORE TIMES THAN ARE FUNNY...HISTORY JUDT REAPPEARS...WHAT??
JA: What's the make/model of your device? How old is it?
Customer: kindle fire...about four years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about a month....all the election stuff, too, just won't go away...
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Silk freezes too often...right now, I get messages saying Facebook has stopped, Messenger has stopped, etc...
Submitted: 8 months ago.
Category: E-Readers
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 8 months ago.
IT'S LATE HERE IN TEXAS. WE ARE TURNING IN AND I WILL HOPE FOR AN ANSWER TOMORROW. BTW, I'VE TRIED THE REBOOTING ALREADY...NO CHANGE... STILL HAVE HISTORY, ELECTION NEWS, HILLARY'S CONCESSION,CETC....IT DOES NOT SHOW NEW HISTORY AT ALL....???
Customer: replied 8 months ago.
BTW, THIS STARTED NOV 9, 2016
Customer: replied 8 months ago.
history goes back to October 30
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you go to settings, applications, press on Silk and press Clear Data

this should then remove it

Let me know the results please

Customer: replied 8 months ago.
no, it didn't work............
I am at(###) ###-####for a bit..........please call.......
Expert:  Richard replied 8 months ago.

your payment for the call failed sorry so I am not able to call.

Where you able to complete my instructions?

Customer: replied 8 months ago.
NEVER MIND...I WILL JUST GO CALL THE GEEK SQUAD
Expert:  Richard replied 8 months ago.

ok... though why not just reply to me?