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Pete, Engineer
Category: E-Readers
Satisfied Customers: 17653
Experience:  Over 16 years experience installing and repairing electronics.
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To be able to purchase books at the kobo store on my ereader

Customer Question

to be able to purchase books at the kobo store on my ereader I no longer have access
JA: What's the make/model of your device? How old is it?
Customer: Kobo ereader I received it in January 2014
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I bought a book about 10 days ago and tried on Nov 13 many times I no longer can buy a book
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I love my ereader and feel extremely helpless without a book on the go
Submitted: 9 months ago.
Category: E-Readers
Expert:  Pete replied 9 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 9 months ago.

What is the error message you are getting when you try to purchase a book?

Have you checked that your payment information is up to date?

Expert:  Pete replied 8 months ago.

Hi, just checking in on your question. How did things turn out for you?