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Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. I see that you have been waiting for quite some time for help. I am sorry about that. I will do my best to assist you.
Do you have a computer available to you? Your Kindle uses the same user name and password ***** you use for you Amazon account. Please try to login to http://www.amazon.com/myk. Please let me know if you are able to log in there or not.