How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

My user name and password - I cant find them, Kindle amazon,

Customer Question

my user name and password - I cant find them
JA: What's the make/model of your device? How old is it?
Customer: Kindle amazon
JA: How long has this been going on? What troubleshooting have you tried?
Customer: for a couple of weeks I have only tried to enter all of my user names and passwords
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I also have a tablet - that is giving me the same problem
Submitted: 8 months ago.
Category: E-Readers
Expert:  GeekGal replied 8 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. I see that you have been waiting for quite some time for help. I am sorry about that. I will do my best to assist you.

Do you have a computer available to you? Your Kindle uses the same user name and password ***** you use for you Amazon account. Please try to login to Please let me know if you are able to log in there or not.