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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I don't know my password for this account, and I can't get

Customer Question

i don't know my password ***** this account, and I can't get in it.
JA: What's the make/model of your device? How old is it?
Customer: how do I find out all I know it is a Kindle fire, my daughter-in-law bought it for me about 2 years ago, I think.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I did not know I had an email until I tried to get in touch with Amazon about something I needed to ship back, and they said they would not help me until I gave them my real email address, the only one I use is***@******.***
JA: Well, we require $5 .
Customer: Why?
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: E-Readers
Expert:  GeekGal replied 10 months ago.

Hi there. Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Are you being asked for a password ***** the Kindle itself, or just when you try to sign into Amazon?

Customer: replied 10 months ago.
cancel this request, I will find some other way to settle my problem with Amazon!