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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Can you help me with starting up my new kindle? I just

Customer Question

can you help me with starting up my new kindle?
JA: What's the make/model of your device? How old is it?
Customer: I just bought it from amazon a couple weeks ago. it does not say anywhere what modell it is
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i have eye problems and have tried to get started....
JA: Anything else you want the ereader expert to know before I connect you?
Customer: yes. i am in your computer as this is a replacement
Submitted: 9 months ago.
Category: E-Readers
Expert:  Richard replied 9 months ago.

Hi there and welcome

What exactly are you seeing on the screen of the Kindle right now?