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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Amazon says payment is incorrect. don't know why. current

Customer Question

amazon says payment is incorrect. don't know why. current credit card info is correct
JA: What's the make/model of your device? How old is it?
Customer: don't know device is fine. having problem with amazon payment.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have a kindle fire
JA: Anything else you want the ereader expert to know before I connect you?
Customer: i think that's all thx
Submitted: 10 months ago.
Category: E-Readers
Expert:  Richard replied 10 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and make a payment.

Let me know the results please

Thank you