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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I purchased a book yesterday" Will Robie Novel 4" i have

Customer Question

I purchased a book yesterday " Will Robie Novel 4 " i have been charged for it but due to a download problem i have not received the book and when i go back into Kindle shop they tell me that i have purchased the book.
JA: What's the make/model of your device? How old is it?
Customer: Not sure but i was in a room that WiFi cut out on me' i have had the kindle for 2 years. Model D01200.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This is the first time as i say i bought the book when my kindle was out of WiFi connection. Can you confirm that the book has been purcharesed and then send it thru to my kindle. regards Jo
JA: Anything else you want the ereader expert to know before I connect you?
Customer: No but just let him know that i love my Kindle.
Submitted: 9 months ago.
Category: E-Readers
Expert:  Richard replied 9 months ago.

Hi there and welcome

To check, are you saying the Kindle is not able to connect to your wifi network?