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Cory, Technician
Category: E-Readers
Satisfied Customers: 3474
Experience:  E-Reader Expert
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I downloaded and paid for two books on my Kindle but am

Customer Question

I downloaded and paid for two books on my Kindle but am unable to open them.
JA: What's the make/model of your device? How old is it?
Customer: I've had it for at least 3 or 4 years. Not sure of the model #.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I've had the problem for almost a week.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: No. I just need to be be able to open the books. thank you.
Submitted: 11 months ago.
Category: E-Readers
Expert:  Cory replied 11 months ago.

Welcome, I am Cory. Thank you for asking your question today.

When this happens, it can be caused by a glitch in the firmware.

Please reset the Kindle by holding the power button/on switch for 40 seconds to reset the Kindle.

Please let me know if it is working after you do this.