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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My e-reader went back to factory settings and nmiw won,

Customer Question

my e-reader went back to factory settings and nmiw won
JA: What's the make/model of your device? How old is it?
Customer: touch, a few years old now
JA: How long has this been going on? What troubleshooting have you tried?
Customer: went to and this wont open. The e-reader has got connected and charged . have plugged it to the computer and nothing changes
JA: Anything else you want the ereader expert to know before I connect you?
Customer: have poked the small hole at the back also. have upgraded kobo desktop to see if that helped
Submitted: 11 months ago.
Category: E-Readers
Expert:  Josh replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 months ago.

The steps are designed if you want to setup your Kobo using your computer. Did you go to on your computer or the Kobo?