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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My e-reader went back to factory settings and nmiw won,

Customer Question

my e-reader went back to factory settings and nmiw won
JA: What's the make/model of your device? How old is it?
Customer: touch, a few years old now
JA: How long has this been going on? What troubleshooting have you tried?
Customer: went to kobosetup.com and this wont open. The e-reader has got connected and charged . have plugged it to the computer and nothing changes
JA: Anything else you want the ereader expert to know before I connect you?
Customer: have poked the small hole at the back also. have upgraded kobo desktop to see if that helped
Submitted: 11 months ago.
Category: E-Readers
Expert:  Josh replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 months ago.

The Kobosetup.com steps are designed if you want to setup your Kobo using your computer. Did you go to kobosetup.com on your computer or the Kobo?