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Pete, Engineer
Category: E-Readers
Satisfied Customers: 17941
Experience:  Over 16 years experience installing and repairing electronics.
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I just changed carriers from AT&T to Verizon. When I

Customer Question

I just changed carriers from AT&T to Verizon. When I "restored" from iTunes to my new phone I could see that the Kindle app. came over but I could not open any books. The error message, which I did not record, said something about registering my new phone, or that I already had too many devices registered and needed to delete some. Now I am trying to install Kindle reading app. from scratch on my new iPhone. Suggestions?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: iPhone 7S
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just changed phones this week. I have tried deleting Kindle app from my new phone. I also deregistered some old iPhones that are no longer in use.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: This should get us started
Submitted: 10 months ago.
Category: E-Readers
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 10 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 10 months ago.

You will need to add the iPhone as a new device on your Kindle account.

Open the Kindle app on your iPhone and sign in to your Amazon account.

Let me know if that works?

Customer: replied 10 months ago.
Right now I don't have the kindle app on this phone
Expert:  Pete replied 10 months ago.

Can you install it from the app store?

Customer: replied 10 months ago.
Stop this string and cancel my charge please
Expert:  Pete replied 10 months ago.

Did my answer work?

Customer: replied 10 months ago.
No but thanks
Expert:  Pete replied 10 months ago.

Ok, is there anything else I can help you with today, or would you like this question cancelled?