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Pete, Engineer
Category: E-Readers
Satisfied Customers: 17670
Experience:  Over 16 years experience installing and repairing electronics.
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Will not connect with wi-fi, kindle fire 1 year, about 1

Customer Question

will not connect with wi-fi
JA: What's the make/model of your device? How old is it?
Customer: kindle fire 1 year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about 1 week. I have 3 fires and none will connect, reset dsl modem computors, 3 of them all work. Have tried power down fires not a help
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: E-Readers
Expert:  Pete replied 9 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 9 months ago.

Have you tried connecting to a different wifi network, e.g. a neighbor's or at a library?

If the Kindle device won't connect to any wifi network at any location then it has an internal fault and will need to be returned to Amazon.

Customer: replied 9 months ago.
I have tried all 3 of my kindle fires and none will connect with the DSL modem. Computer and LG phone both comnect. I really have mo other networks available.
Expert:  Pete replied 9 months ago.

Can you go out and try a different wifi network, e.g. a neighbor's or at a library, or Starbucks or some other public wifi?

If the Kindles still won't connect to any wifi than they have a fault.