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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you tell me which model kindle it is?
Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.
You can have it serviced from any Best Buy store, or calling Amazon directly at 1(###) ###-####
If you give me your zipcode I can even give you other local stores that are able to fix your Kindle Paperwhite.
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