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Just ordered 3 ebiooks and cannot connect with wifi. KINDLE

Customer Question
just ordered 3 ebiooks and...
just ordered 3 ebiooks and cannot connect with wifi.
JA: What's the make/model of your device? How old is it?
Customer: KINDLE touch - about 4 or 5 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: As far as I know just today. This Google
JA: Anything else you want the ereader expert to know before I connect you?
Customer: No
Submitted: 1 year ago.Category: E-Readers
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Answered in 3 minutes by:
11/7/2016
Electronics Technician: Randy Boman, Technician replied 1 year ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,095
Experience: E-Reader Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Does the name of your wifi network appear in the list of available networks on the kindle wifi menu?

You can reply to me here by typing in the box below please.

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Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
140 Satisfied Customers
Experience: DoD master electronics technician

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