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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Two of the books i have purchased for my Kindle will not run

Customer Question

Two of the books i have purchased for my Kindle will not run on my Samsung galaxy 5. message reads " unable to download contact kindle customer service.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Samsung Galaxy 5 phone.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: As of yesterday. All other books functioning. Have uninstalled and reinstalled Kindle this morning.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Not yet.
Submitted: 8 months ago.
Category: E-Readers
Expert:  GeekGal replied 8 months ago.

Hi there. My name is*****'m sorry that you are having this trouble and I will do my best to help you. Let's check to see if you may be running low on storage space on your phone.

  1. From a Home screen, tap Apps , then Tap Settings.
  2. From the Device section, tap Storage.
  3. From the Device memory view the remaining space (located under Available space).

Please let me know the results. If you don't have much space left, please try deleting some of the books that you have already read, and/or any apps that you aren't using. Photos and music take up a lot of space as well. If the problem is the result of too little free space, deleting some things and freeing up space should allow you to then download the other 2 books.

Please keep me posted and let me know how its going. Thank you!