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Nathan, Technician
Category: E-Readers
Satisfied Customers: 25456
Experience:  Nook, kindle & ipad expert
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Several days ago I ordered three kindle books. They never

Customer Question

several days ago I ordered three kindle books. They never arrived on my kindle. This keeps happening. Last time I ordered I spent 45 mins trying to get this resolved. Bks should be sent to Marys ist kindle
JA: What's the make/model of your device? How old is it?
Customer: paper white maybe 5 yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: for some time. I was told by a "specialist" that Mary's 2nd kindle had been removed and I think ? Mary's 1st kindle remove and now should be Mary's Kindle. Help. Frustrating
JA: Anything else you want the ereader expert to know before I connect you?
Customer: NO
Submitted: 10 months ago.
Category: E-Readers
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 10 months ago.

Hello Mary,

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.



Customer: replied 10 months ago.
I have rebooted and kindle back on. Books still have not arrived
Expert:  Nathan replied 10 months ago.

Where/how did you order the books? On the kindle, or on the computer?

Customer: replied 10 months ago.
I always order from my computer and always have my kindle plugged in charging
Expert:  Nathan replied 10 months ago.

Okay, what you need to do is go into your computer on amazon and flag those books to go to this kindle,

click here:

Next to the book(s) you want, check the box, then click on Actions, then Deliver To, then choose your kindle

Expert:  Nathan replied 10 months ago.

Hello, it appears your question is still open.

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