How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

I can not get my new kobo App to sync to my e reader, 2012,

Customer Question

I can not get my new kobo App to sync to my e reader
JA: What's the make/model of your device? How old is it?
Customer: 2012
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have tried several things....but I am not computer savvy
JA: Anything else you want the ereader expert to know before I connect you?
Customer: It is a new computer with all my info restored on it, my my kobo app was not on so I downloaded a new one...and its not working
Submitted: 10 months ago.
Category: E-Readers
Expert:  Randy Boman replied 10 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Are you trying to sync your new computer with your Kobo account?

You can reply to me here by typing in the box below please.