How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Boman Your Own Question
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9710
Experience:  E-Reader Technician
Type Your E-Readers Question Here...
Randy Boman is online now
A new question is answered every 9 seconds

My screen went now it wont do anything, Do11000, three days

Customer Question

my screen went white now it wont do anything
JA: What's the make/model of your device? How old is it?
Customer: Do11000
JA: How long has this been going on? What troubleshooting have you tried?
Customer: three days and I have tried holding the power button but all it will do is flash like it is turning off then go white again
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: E-Readers
Expert:  Randy Boman replied 8 months ago.

Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again.

Slide or press and hold the power switch for 40 second, then release.
Please let me know if this does not work for you, or if you need any other assistance.
Please take a moment to rate my service positively.

Thank you very much!

Customer: replied 8 months ago.
it didn't work
Expert:  Randy Boman replied 8 months ago.

Okay, try this next please.

Connect the Kindle to a wall outlet power charger.

Then wait 15 minutes and try the reboot again while it is still connected.

Expert:  Randy Boman replied 8 months ago.

Did that work for you?