How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

I am trying to borrow book from library and it transfers

Customer Question

I am trying to borrow book from library and it transfers like before but when I try opening the book it says error book returned even when it is a new book being borrowed
JA: What's the make/model of your device? How old is it?
Customer: glowlight ereader
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just last night started tried to reload an renewed book and it showed error so I deleted all trace in computer of that book and transfered it again it usually worked in the past so I deleted it again and tried new books and still got error
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: E-Readers
Expert:  GeekGal replied 8 months ago.

Hi there. My name is*****'m sorry that you are having this trouble. I will do my best to help. Do you connect your Nook via Wifi or a usb cable? Does your library use Overdrive and/or ADE (Adobe digital editions)?

Customer: replied 8 months ago.
usb cable and ADE
Expert:  GeekGal replied 8 months ago.

Thank you for that information. I am finishing up with a previous customer who had followup questions. May I return to this is a few minutes, or would you prefer that I open the question to toher experts who may be able to help immediately?