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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I need to reset my password and e-mail address, 7 inch

Customer Question

I need to reset my password ***** e-mail address
JA: What's the make/model of your device? How old is it?
Customer: 7 inch e-reader that is all i know
JA: How long has this been going on? What troubleshooting have you tried?
Customer: a few days, I tried to add a new account and it won't let me
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I just want my yahoo mail back
Submitted: 10 months ago.
Category: E-Readers
Expert:  GeekGal replied 10 months ago.

H there! My name is***** am sorry that you are having this problem. I will do my best to help. I will need to know what brand of e-reader you have? For example, is it a Kindle or a Nook, or something else?

How are you trying to add your Yahoo account? Are you doing something like this?

  1. Tap Apps from the Home screen.
  2. Tap the email app icon.
  3. Tap Start and select Yahoo Mail.
  4. Enter your full email address (*****@******.***) and password.
  5. Enter a name under Display Name to act as the name which appears on outgoing messages.
  6. Tap View your inbox to complete the process.

What exactly happens when you try to add your email account? Is there an error message? If so what does it say?