How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 19875
Experience:  E-reader expert
50836188
Type Your E-Readers Question Here...
Josh is online now
A new question is answered every 9 seconds

I have just purchased another kindle as my first kindle does

Customer Question

I have just purchased another kindle as my first kindle does not work any longer. I cannot understand when I close my kindle and then open it later it remains dead until I press the button at the bottom of the kindle. Before I only had to swipe the page to open the kindle . Why is this , what is the matter?
JA: What's the make/model of your device? How old is it?
Customer: I only purchased it a week ago
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since I received the new kindle it has been this way. As I said before if I press the restart button I can get it back . otherwise it is dead
JA: Anything else you want the ereader expert to know before I connect you?
Customer: No I want to be able to swipe the page as before to open it
Submitted: 10 months ago.
Category: E-Readers
Expert:  Aric replied 10 months ago.

Hello, You were talking to a computer above- not an actual person. I am the actual tech here to assist you.

What specific model Kindle did you just purchase please? Also is it the exact same model as the one you purchased before?

There's about a dozen different Kindle models out there, so I would need specifics in order to help you.

Expert:  Aric replied 10 months ago.

I was just wondering if you needed assistance with the question you posted.

Customer: replied 10 months ago.
When I open my kiindle it is totally dead and I have to switch on the button at the bottem to get it to start every time. I have a paperwhite
Expert:  Josh replied 10 months ago.

Hi!

A new expert here --

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.