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Hello, You were talking to a computer above- not an actual person. I am the actual tech here to assist you.
What specific model Kindle did you just purchase please? Also is it the exact same model as the one you purchased before?
There's about a dozen different Kindle models out there, so I would need specifics in order to help you.
I was just wondering if you needed assistance with the question you posted.
A new expert here --
Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.