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Hello, Please ignore the bizarre questions above- you were talking to a computer. I am the actual tech helping you.
This very well could be caused by a bad battery in the Kindle, however we have NO way of knowing that until you try a hard reset as follows (which is slightly different than what you've tried so far).
The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute). If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.
If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.
If those steps do not work, then reply back with which specific model Kindle Fire you have and I can locate the replacement battery for you (Kindle Fire 7 HD, etc.).
If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.
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