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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14999
Experience:  E-Reader Expert
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My daughter has a kindle and it will not charge the charger

Customer Question

my daughter has a kindle and it will not charge the charger plug is good, I use it for my phone is there a button I need to push
JA: How old is the phone?
Customer: its a kindle tablet and it is 3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about a month and Ive tried several times to charge it
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: E-Readers
Expert:  info tech replied 11 months ago.



Please reset the kindle by holding down the on/off switch for 40 seconds(use a watch to time) ignore any messages the kindle may display,then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the chargerand upto 4 times before it resets.

Letme know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page) thanks again



Expert:  info tech replied 11 months ago.

Do you need anymore help please?


Customer: replied 11 months ago.
It didn't reboot
Expert:  info tech replied 11 months ago.

Do you see any charging action at all from the tablet?lights?