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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My Kindle was accidentally erased--all the info! Can I get

Customer Question

My Kindle was accidentally erased--all the info! Can I get it up and running agaim
JA: What's the make/model of your device? How old is it?
Customer: Kiindle Fire. Less than 3 years, I think
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This happened about 2 weeks ago. I talked with someone at Amazon last evening, and I was told to check Amazon today.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Only that I have a hearing loss and for the person speak so that I can hear, plus I'm 90 years old and am lost without my Kindle.
Submitted: 8 months ago.
Category: E-Readers
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 8 months ago.

What are you seeing on the kindle screen right now?

Do you know your amazon account login? Your wifi network and password?

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