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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Le, old one died and you sent me a new kindle. However I

Customer Question

le, old one died and you sent me a new kindle. However I can't get it to work, I don't remember the password. I had a note that I used 88tater26 but it refuses to accept this. It is my third kindle the first one destroyed in a fire and the second one died of use. This one is no good if I can't get it to work!!!
JA: What's the make/model of your device? How old is it?
Customer: I got it today!!!! Look in my account, please
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have not been able to get past putting in a password ***** I want to get back to what I had in the kindle that died. I got it earlier today and I charged it and have been trying to get past the dumb password!
JA: Anything else you want the ereader expert to know before I connect you?
Customer: what do I do?
Submitted: 8 months ago.
Category: E-Readers
Expert:  Randy Boman replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is your Amazon account email address please?

You can reply to me here by typing in the box below please.