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I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on the kindle for about 45 seconds, then turn it back on and check.
Please reply at the box below to continue. Thank you,
If needed, charge the kindle, and while charging it, hold the power on / off button switch on the kindle hard this time for about 60 seconds, then turn it back on and check.
- If needed, charge the kindle another way by connecting the kindle to the computer (make sure computer is turned on), then hold the power on / off button / switch for about 45 seconds again, then turn on and check.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,