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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I was playing a game on my Nook and decided to look up how

Customer Question

i was playing a game on my Nook and decided to look up how to "win" at it and got this 'scary' message say that I was locked out of my computer and to call a number. I called the number and the man told me to get on my main computer. At that point I was nervous and decided to contact you. Is this legit? Help!
JA: Just to clarify, what's the exact make and model of your machine?
Customer: I'm not sure, sorry. Just a nook that I can game on and use to send emails.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just happened and I have tried to reboot
JA: Anything else you want the ereader expert to know before I connect you?
Customer: It will let me play my games, but won't let me get into google
Submitted: 9 months ago.
Category: E-Readers
Expert:  Kris R replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 9 months ago.

No it is not! This is a virus and it's trying to trick your or it is already in your system.

Are you on the device now?