How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: E-Readers
Satisfied Customers: 17699
Experience:  Over 16 years experience installing and repairing electronics.
Type Your E-Readers Question Here...
Pete is online now
A new question is answered every 9 seconds

E books do not come up on screen

Customer Question

E books do not come up on screen
Submitted: 9 months ago.
Category: E-Readers
Expert:  Pete replied 9 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 9 months ago.

Joy, what is the make and model number of your eBook reader?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
With all the charges I could buys new kindle for $ 56 today
Customer: replied 9 months ago.
Thank you for your time
Expert:  Pete replied 9 months ago.

Ok, can you try the following:
Press and hold the power button for 20 seconds to turn the Paperwhite device off.
Wait a minute, then turn it on again.
Let me know if it works after this?

Expert:  Pete replied 9 months ago.

Hi, just checking in on your question, do you need any further assistance?