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I'm sorry about the issue. Was the passcode forgotten?
What is the make / model of your device?
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Thank you. Does the kindle ask for Passcode, or Wi-Fi / wireless password, or Amazon account password, etc.?
- Please let me know everything it is showing on the kindle's screen.
- Does the kindle let you go to menu / settings? Does the kindle let you open anything?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,